Shipping and Delivery
Please rely on the shipping timeline provided at checkout for the final "expected" delivery window, which is typically up to 2 weeks for most orders. Occasionally, we even offer a queue-jumping option!
In general, orders take around 2-5 days to craft and ship, with a slight extension during busy sales periods. Transit times vary by country (details below).
Note: If your order encounters a hiccup (e.g., we need a new pet photo), this will understandably extend the production time.
We also send every customer a paw-some artwork proof and ask for your approval before printing. So, the quicker you approve, the faster we can ship your masterpiece!
All orders come with tracking, and we'll email your tracking number as soon as it's available.
HOLIDAY PSA: Expect some delays during the festive season (Nov/Dec) as our couriers juggle a surge in parcel deliveries.
Estimated transit times: USA: 3-5 working days CA, AUS, UK: 5-7 working days Europe: 5-10 working days Rest of world: 10-15 working days
Flat-rate shipping fees: Free Worldwide Shipping - Unless otherwise stated.
• We occasionally offer a "skip the queue artwork creation" option. This fast-tracks your pet photo to the front of our artists' queue, but won't speed up the courier's shipping time.
• Understandably, if your order needs a new photo, this will lengthen production time.
• We allow up to 3 days (72 hours) for customer artwork approval. If we don't hear from you within 72 hours, we'll auto-approve and print your order.