FAQ
Custom Pet Art
While our artists are skilled with cats and dogs, we're happy to create pet art for any furry, feathery, or scaly friends. All beloved creatures are welcome!
We only create one pet per portrait, as we believe that each pet deserves their own individual attention and spotlight. We don't offer canvases featuring multiple pets but can create separate canvases for each of your beloved pets.
No, we specialize in creating portraits of pets only and do not offer services for portraits of people at this time.
As long as your pet's face is clear, well-lit, and in focus, our artists can work their magic. A good photo translates to a stunning pet portrait!
No worries! Our artists focus on your pet's glorious features, and the background won't affect the final masterpiece.
Our skilled artists combine their creative flair with digital painting techniques to transform your pet photos into unique, heartwarming pieces of art.
You can request changes within 24 hours of placing your order. Beyond that, we'll do our best to accommodate changes, but can't make any promises.
Certainly! We're happy to share a digital preview before printing, so you can be sure your pet's portrait is tail-waggingly perfect.
We offer various sizes to suit your needs. Check our product page for the full list of canvas dimensions available.
Our artists are magicians in pet art, so we can certainly add or remove minor elements. Just let us know your preferences when placing your order.
Of course! Simply mention your desired background color while placing your order, and we'll make it happen.
Sure thing! Our artists can create stunning pet portraits from black and white photos, capturing the unique charm of your cherished pet.
Shipping and Payments
Your artwork will be ready to strut its stuff in just 2-3 days after placing your order. Once you give us the green light, we'll print and ship your masterpiece within 1-2 days.
For US-bound pet art, expect your furry parcel to arrive within 2-5 working days from its shipping debut.
International orders will take a slightly longer world tour, arriving at your doorstep within 5-10 days from the date they set sail.
Rest assured, every order is shipped with tracking.
Our shipping fees are flat and fabulous:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Kindly note that delivery times may wag a little longer during peak shopping seasons.
Multi-item orders might arrive separately due to different production times. But don't worry – each piece is worth the (short) wait!
Yes, we ship our pet masterpieces worldwide, spreading joy to pet lovers everywhere (except military addresses).
Absolutely! We'll send you a tracking number via email as soon as it's available, so you can follow your pet art's adventure to your doorstep.
Sometimes tracking numbers take a day or two to activate. If it's still elusive after a couple of days, reach out to our support team for help.
Queue jump shipping speeds up your artwork creation by moving your pet photo to the front of the line. However, it doesn't affect the courier's shipping time.
Orders may be returned due to incorrect addresses, failed delivery attempts, or other issues. Don't worry! We'll contact you to sort it out and get your pet art back on track.
We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, and other popular options to make your shopping experience as smooth as possible.
Returns/Refunds
Since your order is tail-ored exclusively for you and your pet, we can't accept returns or refunds on these one-of-a-kind creations.
However, if there's a hiccup with your order, let us know, and we'll pounce on the opportunity to make it right.
Don't forget, we provide artwork previews and unlimited revisions, ensuring you're head-over-paws in love with your pet art before it's immortalized in print!
If you're not head-over-paws in love with your pet art, contact us. Customer satisfaction is our passion, and we'll do everything we can to ensure you adore your masterpiece.
Customer Support
We strive to respond to all inquiries within 24-48 hours. Rest assured, our team is eager to assist and resolve any issues you may have.
At the moment, we don't have a dedicated phone line, but you can always reach out to our responsive support team via email at support@printedpetmemories.com.
Christmas Period
To increase the odds of a Christmas delivery, place your order well in advance. Check our Shipping section for specific cut-off dates during the festive season.
While we don't provide gift-wrapping, our pet art arrives in sturdy packaging, perfect for wrapping in your favorite festive paper.
Unfortunately, we can't guarantee Christmas delivery, even with additional payment. The best approach is to order early and keep an eye on our shipping guidelines.
Can't find your answer?
Our 24/7 support squad is ready to assist with a wag and a smile!